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Questions tagged [itsm]

IT service management (ITSM or IT services) is a discipline for managing information technology (IT) systems, philosophically centered on the customer's perspective of IT's contribution to the business.

IT service management (ITSM or IT services) is a discipline for managing information technology (IT) systems, philosophically centered on the customer's perspective of IT's contribution to the business.

33 questions
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Connect configuration item (CI) from CMDB to Customer

I have the latest version of OTRS(5.0.14) with the following packages: DynamicFieldITSMConfigItem GeneralCatalog ITSM-CIAttributeCollection ITSMConfigurationManagement ITSMCore Is it possible to relate CIs to company and/or to customer user…
Oleksandr Gubchenko
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Is there any way to create multiple records at once in BMC Remedy using Java?

Is it good to get the ARServerUser context once and call the setEntry method multiple times in the loop or, is there any better way to do this?
Dusayanta Prasad
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1 answer

How to set assignee to ticket in Zenpy python client library

I am integrating Zendesk ITSM API in my python library using Zenpy client. For creating ticket using zenpy client , I can set reporter of ticket by email id, but for assignee I am not able to set assignee by email id. This is the code I have tried…
Planet-Zoom
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Installing Patch Management from ITSM

I am trying to install patch manager from ITSM - I have used the following cmd line: /qn AGENTUSERNAME=xxxxxxx PASSWORD=xxxx CUSTOMER=xxxx IPADDRESS=patch.comodo.com I have also tried it with commas "/qn AGENTUSERNAME=xxxxxxx PASSWORD=xxxx…
Riya Dey
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1 answer

fusioninventory, ITSM

to begin with, I have an internship with a trading company that has 15 points of sale. My mission is to manage its IT infrastructure with ITSM 9.1.6. To discover its network, I use Fusioninventory 9.1+1.0. I also have installed the latest…
Rihab.Ch
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1 answer

How have you applied ITSM concepts to your development projects?

I have taken over a large project at work that requires a lot of TLC to get it into a manageable state. The whys and hows of this situation don't really matter at this point. I was thinking I could use some of the concepts of IT Service Management…
Robert S.
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Get error (There is an error in XML document (3, 4)) when consuming web service BMC ITSM HelpDesk_QueryList_Service

I'm using the powershell cmdlt New-WebServiceProxy to query ITSM incidents. I'm able to get the WSDL definition .. $uri='http://pitsm.mydomain.net/arsys/WSDL/public/pitsmapp/HPD_IncidentInterface_WS' $itsm=New-WebServiceProxy -Uri $uri -Namespace…
cmaric
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How do i get access to ITSM 7 / GIM (Global Incident Management System)?

How do i get access to ITSM 7 / GIM (Global Incident Management System) ?
KAUSHIK BHATTACHARYA
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CSV data export OTRS

When I export search result to CSV file from OTRS I get the ticket number as: 2,01101E+15 . No problem uptill now but when I change the number to text field the last digit of ticket number is rounded to zero. e.g if i have a ticket number 123456789…
user2614607
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Don't require password reset when first login to 4me

How can I arrange the seetings in 4me to do the password reset option is not mandatory when a user login for the first time. Thanks.
Demet Şen
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Create Note object in ivanti HEAT using the the API in C#

I've been tasked with creating a 'Note Business Object' using Ivanti HEAT API in C# This is what I tried to create: Make CreateNote method with this body: public Note CreateNote(ServiceRequest parent, string category, string summary,…
Bram Van der Taelen
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Azure DevOps integration with Cherwell (ITSM tool)

Is there any tool or feature to Integrate Azure DevOps with ITSM and CRM tools . All tickets from the ITSM (Cherwell) automatically synchronize to Azure DevOps and all the artifacts associated with the tickets synchronize back to Azure DevOps . I…
Rakesh Sekar
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Setting up Azure ITSM Connection to ServiceNow fails

We are trying to setup a connection between Azure ITSM Connector to Service Now, and we keep getting the following error after adding all required information (url, username, password, clientid, clientsecret) Failed to add ITSM Connection Failed to…
Manny Morales
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1 answer

Integrating PowerShell DSC with ITSM/Change Management

We are in the process of implementing DSC in our organization. We are able to create and deploy configurations successfully in our non-prod test environment. Before we implement DSC in PROD environment, our management need to integrate this with…
SavindraSingh
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Incident remediation - to change or not to change?

Are there any ITSM guidelines or rules that discuss in general what kind (if any) remedial actions can be taken without the need for raising a change request (that is in core IT functions & infrastructure, not end users)? For example, if a fault…
delronhubbard
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