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Questions tagged [zendesk-api]

For questions related to Zendesk's REST API.

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132 questions
5
votes
1 answer

ZenPy search calls with max results

I am using ZenPy to search for a few tickets in ZenDesk: open_tickets = zenpy_client.search(type='ticket', status=['new', 'open'], subject=subject, group=group_name, created_between=[two_weeks_ago_date, current_date]) The problem is when I have too…
briba
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4
votes
1 answer

Why are my ZenDesk macros being updated, but no change actually going through?

I was trying to bulk edit the signature of my personal macros on ZenDesk, and the only way to do that is via the API. So I wrote this quick Python script to try to do it: import sys import time import logging import requests import re start_time =…
JNat
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3
votes
1 answer

Play Framework WS Hostname Verification Certificate Issues

I am using Play Framework 2.3.8 and I am having trouble making HTTPS requests to certain hosts. In this instance I cannot seem to connect to a Zendesk API host (xxxxx.zendesk.com) using the WS client. The error I get initially is: Cannot invoke the…
Sean Dawson
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3
votes
0 answers

Consuming a custom salesforce REST API from Zendesk

I want to consume my salesforce REST API from ZENDESK app. To consume my salesforce REST API i need to send Authorization header with salesforce acess_token. To get the access token in zendesk i am creating a server side zendesk application. I…
Anshu Kumar
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3
votes
2 answers

Ruby on Rails, Zendesk API integration not loading the client

I am trying to set up the Zendesk API in my app, I have decided to go with the API that was built by Zendesk I have set up the initializer object to load the client. config/initializers/zendesk.rb require 'zendesk_api' client =…
TheLegend
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2
votes
1 answer

How to open the concrete article in Zendesk Widget?

Is it possible to open the concrete article using Help Center API in Zendesk Widget? When user clicks on some label, I would like: Open Zendesk widget. Fill the placeholder with the clicked label text. Load and show the article that contains…
blackhard
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2
votes
0 answers

Error in sending data from Zendesk to External API using Trigger

I have been using Zendesk to create tickets for user queries and I need to have the ticket status tracking in my own server. I have integrated Zendesk Trigger for the same but i am not getting any callbacks from Zendesk. I configured to get ticket…
Kanagalingam
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2
votes
0 answers

Zendesk SDK for iOS

I want to create a custom UI for raising Ticket and sending it to Zendesk using their API and use their API to show the list of Tickets raised. Can we use Custom UI for raising Ticket and Support UI of Zendesk for listing the raised Tickets?
Suhas G
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2
votes
1 answer

How do I use the "reply_time_in_minutes" metric?

I've been trying to retrieve data on the reply time of my agents through the Zendesk API. However, every time I use the given metric "reply_time_in_minutes" I get a KeyError. Does anyone have suggestions on what I should do? import requests # Set…
snnr
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2
votes
0 answers

Create Zendesk Ticket iOS v2

I'm just trying to have a form for users to create a ticket in my app. Nothing else is needed besides that. I have used the methods here https://developer.zendesk.com/embeddables/docs/ios_support_sdk/requests Here is my code //Create a configuration…
tacticalmovephase
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2
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1 answer

How to get only solved tickets using Zendesk v2 API

I have been looking for hours now, however I cannot find a simple way (or any way) to get a ticket by ID or tickets by tag. Currently, because I cannot find the above, I am checking each ticket individually to see if its solved. There must be a…
confusedMind
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2
votes
1 answer

Saving Data from JSON api to Ruby on Rails DB

I'm having a surprising amount of difficulty saving data imported from Zendesk's API into a rails DB. I'm using the following code to iterate and create users; while the data is present in the file, nothing is being saved. This is the code I'm using…
sunkencity999
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2
votes
0 answers

iOS Chat SDK Zendesk Build error: "___isOSVersionAtLeast", referenced from: "

ZenDesk iOS sdk instaling error - iPad I am getting the following build error Undefined symbols for architecture x86_64: "___isOSVersionAtLeast", referenced from: "___isOSVersionAtLeast", referenced from: -[ZDCRatingCommentEditor…
Travis Spire-Sweet
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2
votes
1 answer

Zendesk report overview API end point

Which API end point can be used to get the Reports Overview data? I need to have the following data : New Tickets Solved Tickets Open Tickets Unresolved Tickets Recently updated tickets 6.Pending Tickets Also, I would like to pull a leader…
Happy Coder
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2
votes
5 answers

Error while trying to upload files to Zendesk Api 2 in c#

I am trying to upload an image using Zendesk API v2, I am posting the file to /api/v2/uploads.json using RestSharp, and the file appears in the ticket once I create the ticket and add the attachment, the issue is that if I upload an image it won't…
LeoTorres
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