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Questions tagged [zendesk]

Zendesk is an online customer engagement and help-desk software

Zendesk development currently supports these kind of integrations:

  • REST APIs
  • Core API
  • Help Center API
  • Zopim API (3rd party chat client)
  • Zendesk Voice API
  • Reseller APIs (for partners and resellers only)
  • Zendesk Apps

The REST APIs are meant for external use, such as list, search, create, update users, tickets, organisations (among many others). For those Zendesk provides API Clients for , , , , , , and .

You can also develop your own Zendesk Apps using the provided framework and tools. There are a lot of example apps that can be quite helpful for developing or better understanding Zendesk Apps.

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Future of TFS vs VSTS

Is Microsoft still working on both products? Has development on TFS been dropped in favour of VSTS? For context, we are using TFS right now and VSTS clearly has better integration. Specifically with Microsoft Teams and ZenDesk which is important to…
rClark
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Gradle Duplicate Entry: java.util.zip.ZipException

I integrated the Zendesk mobile sdk through its maven repository into my project and it wouldn't build anymore. It has some kind of a clash with picasso library that i am using. I get this error during the build: Error:Execution failed for task…
Sayed Jalil Hassan
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How to Promisify this function - nodejs

I have an ajax call which needs to return a promise. The function is as follows client.tickets.create(ticket, function(err, req, result) { if (err) { logger.error(err); return false; } return JSON.stringify(result); }); I have…
chaithu
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Android Zendesk SDK v1 Offline Messge Fragment layout invalid after Jetifier

I have been using Zendesk v1 SDK along with AndroidX and Jetifier and after updating to AS 3.3, Gradle version 4.10.1, I am getting errors at compile time, it looks like Jetifier is translating IDs incorrectly in the offending generated file. There…
cren90
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$zopim is not defined

Reading the documentation of Zopim (a.k.a Zendesk Chat): API calls must be inserted after the Live Chat Script and wrapped within $zopim(function() { ... }) So I have a the Zopim script in head part of…
rap-2-h
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422 error when creating a ticket in Zendesk

I am developping an app in ASP.NET MVC5 using Zendesk_v2 (uploaded using a nuget package). I have admin rights for subdomain easynext.zendesk.com. Here is my code for creating a ticket: private static string requestUri =…
user3405456
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Jira for bug tracking and customer support?

We are thinking of using Jira for bug tracking and to integrate it with Git to connect bug fixes with version handling. Do you recommend Jira also for customer support or should we find another system like for example Zendesk for that purpose? I…
user2144454
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Reduce the impact of third-party code (zendesk)