Are there any ITSM guidelines or rules that discuss in general what kind (if any) remedial actions can be taken without the need for raising a change request (that is in core IT functions & infrastructure, not end users)?
For example, if a fault develops with a software application and the fault is determined to be caused by a bug that can be fixed by applying a patch or upgrade, then normally a change request (emergency or otherwise) would be raised to apply that patch or upgrade.
- Are there any circumstances where it would not be necessary to raise a change in order to correct a fault with something?
- If so, is there any documentation that covers or mentions this?
- Is it possibly something where each organisation takes its own approach in deciding this kind of policy?
