Email notifications is used to send selected users email about specific activities in the system, such as updates to incidents or change requests. If you want to change how the system processes incoming email,
Email notifications allow administrators to specify:
- When to send the notification
- Who receives the notification
- What content is in the notification
Additional email notification options are available. Users can subscribe to notifications, and administrators can make some notifications mandatory. See Notifications for all the tasks required to create and send custom email when system events occur.
Source: Email Notifications