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Dears,

I'm an admin on some facebook page, and I need to use "private_replies" on posts comments. My user token has all permissions (including READ_PAGE_MAILBOXES and PAGES_MESSAGING) but when I try to use private replies on some comment I got this error:

"message": "(#200) The page does not have READ_PAGE_MAILBOXES or PAGES_MESSAGING permission."

My application still in development, and Facebook rejected the review submission for "Messenger" product in my application.

What is the required permissions to allow send "private_replies" in case I am the admin of both application and page, and how do I got those permissions ?

Last Update:

Hi, I followed this link: Facebook Page Access Token with read_page_mailboxes permission

And used PHP code this time and I invoked the function "

$helper->getLogUrl

" with permissions

['read_page_mailboxes, pages_messaging']

I can access all posts and comments on posts, but the I got the same error when try tom invoke:

$fb->post('/49827_COMMENT_17616_49888_ID_3923669/private_replies',$params,$accessToken);

Error: (#200) The page does not have READ_PAGE_MAILBOXES or PAGES_MESSAGING permission.

While I'm the admin of the page (admin but not owner) and the owner of the application, and while I can get all comments, why still unable to send private replies ?

Best regards

Osama Zien Adden
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  • Debug the page token, and see what permissions it contains. https://developers.facebook.com/tools/debug/accesstoken/ – misorude Oct 29 '18 at 11:13
  • It contains everything (including read_page_mailboxes and manage_pages and pages_messaging) .. and not expired yet – Osama Zien Adden Oct 29 '18 at 11:17
  • I don't think you can interact that way with a "live" page, as long as your app is still in development mode. – misorude Oct 29 '18 at 11:18
  • I have "email" and "default" approved items only, do I need "messenger" too ? As I noted, Facebook rejected to approve my "messenger" item :-( – Osama Zien Adden Oct 29 '18 at 11:23
  • This has no direct connection to the Messenger API. – misorude Oct 29 '18 at 11:25
  • I changed the application status to "Live" and generated new token with "PAGES_MESSAGING" permission and still getting the same error. – Osama Zien Adden Oct 29 '18 at 11:35
  • Are you using a page token, or your user token? – misorude Oct 29 '18 at 11:37
  • User token... Actually both stopped working after changing the application status to live. I'm getting now ( "message": "(#10) To use 'Page Public Content Access', your use of this endpoint must be reviewed and approved by Facebook.) – Osama Zien Adden Oct 29 '18 at 11:44

1 Answers1

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Don't ask me how but it works !

The page access token was not appear (and still) in my pages access token for my current application, while I can see all pages in my Facebook account, I guess because I become an admin on page after creating the application, it look like a bug !

I made new Facebook application, the pages access token become visible and I used the page token (not user token) to send private_replies and it works

Osama Zien Adden
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