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I've a Xerox DocuColor 250, and windows 10. I'm trying to fix a problem that will crash any program when I go to printer preferences. The strange thing is that: if I open the control panel, printer preferences works good whitout any problem. But if I open printer preferences from for example Word the program will crash and close. On the event viewer I see:

  • The module that generated the error: harmony10.dll, version: 2.6.102.0.
  • The path: ": C:\Windows\system32\spool\DRIVERS\x64\3\harmony10.dll"
  • The error offset "0x00000000000f5dc0"

How is possible that the same thing on the control panel won't crash but with a program it crash with this error?

If the problem won't solved with some windows-tricks, how can I track and debug a program and check what thing don't work and trying to "hack" the dll to bypass the error?

TheCopyright
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1 Answers1

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Delete all software associated with the printer, open the command line and execute the printui /s command. Next, look for your printer and remove the driver completely. then install driver into printer disk or download here http://www.support.xerox.com/support/docucolor-240-250/downloads/enus.html?operatingSystem=win10

Also, try to open a command prompt on behalf of the administrator and enter:  

net stop spooler
del %systemroot%\system32\spool\printers\*.*
net start spooler
exit
Alex_Krug
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