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Background

I have a simple app-manager app, which doesn't have any native code in it.

The problem

In the recent few weeks, I got crash reports from users via the developer console, seeing various "native crash" logs:

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Some of those devices seem to be on quite a new Android version (7.0, for example), so I thought this shouldn't occur.

I don't even use so many libraries. Most are of Google itself.

What I tried

There are similar questions on Google's website being reported, but they don't have an answer.

The question

Why do those crashes occur?

Is there anything I can do about it?

android developer
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  • I have seen that crash and the same kind of log when I had the app open while it was updating in background from PlayStore. So the when the download finished, and it started updating the app, the currently opened app crashed. – Basu Mar 23 '17 at 08:07
  • @BasuSingh But what did you do to solve this? Have you found any lead? Is it reproducible ? Have you tried to contact Google? When I tried to report about it, I got "wrong forum" tag marked for it: https://code.google.com/p/android/issues/detail?id=236549 . Looking at the users messages, they wrote that it always crash. – android developer Mar 23 '17 at 10:25
  • No lead though. If the reason I stated above turns out to be true, there's nothing we can do (You'll be sure if you read that thing again, precisely). Basically, what I thinks, what happens if your app is doing some work and suddenly it gets uninstalled because Play Store is updating your app. – Basu Mar 23 '17 at 13:41
  • I have also noticed similar crashed, and those too, in samsung devices. Looks like a Samsung issue to me, but my users are angry – Usman Jun 05 '17 at 10:01
  • @Usman Did they tell you when it occurs? – android developer Jun 05 '17 at 10:27
  • no, just relying on stack traces – Usman Jun 05 '17 at 10:34

0 Answers0