Failed to sign in error in google play games on some phones

Question

I am developing an app that implements the google play games turn based multiplayer api.App works fine in my phone while I was developing and I could sign into multiplayer. But when I tested my app in another phone with same features and configurations, it shows error:

Failed to sign in. Please check your network connection and try again.

I am not positive if this has anything to do with my phone using my gmail account which is the developer account and the second phone using another gmail that is listed as a testing account for the app. I have the app in the alpha stage of testing but to put the app on the second phone I just physically hooked it up to my laptop like I did with my own phone.

I have made sure that I am connected to the wifi and I am able to navigate just fine. There is no issue with my connection.

Please let me know if you think you need more information. I appreciate the help.

Thanks.

Please check your network connection and try again. have you check your network connectivity ? — Ankitkumar Makwana, Jan 07 '15 at 04:41
can you provide full logcat and some code? Give a [try to this](http://stackoverflow.com/a/16601346/2591002) — SweetWisher ツ, Jan 07 '15 at 05:09
@SweetWisher The logcat shows nothing but the connection failed and I don't know what code would even be relevant in this case. — sboehnke, Jan 07 '15 at 05:22
have you [checked this](http://stackoverflow.com/a/26819268/2591002) ? — SweetWisher ツ, Jan 07 '15 at 05:28
I am not sure but i just found this. it's weird but you can at least check [_If the phone has the wrong time/date you will get this message._](http://forums.androidcentral.com/droid-razr-m/280372-google-play-says-theres-no-connection.html#post2806501) @saboehnke — SweetWisher ツ, Jan 07 '15 at 05:33

score 2 · Accepted Answer · edited May 23 '17 at 11:46

2

You can give a try by setting correct date time

If they are set to Automatic, set them manually.

If you still face same issue after doing this, follow this.

Reference Link : Google Play says there's no connection

Hope it helps ツ

edited May 23 '17 at 11:46

Community

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answered Jan 07 '15 at 05:38

SweetWisher ツ

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I tried the date and time option and it didn't work. My issue with the second thing you mentioned is that I don't know where the release keystore is. I have already done the other things mentioned in that post. – sboehnke Jan 07 '15 at 05:47
have you generated release keystore?? You must get it – SweetWisher ツ Jan 07 '15 at 05:55
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I am not positive how to get it.And i didn't think i would need to yet since this is not being released yet. Its still in testing. – sboehnke Jan 07 '15 at 05:59
Is your game published, in alpha or beta? – SweetWisher ツ Jan 07 '15 at 06:00
You have to do *Delete all client ids and add again client ids for debug keystore and release keystore.* – SweetWisher ツ Jan 07 '15 at 06:02
It is in alpha. I didn't think that it would make a difference since I am just loading up the app on the phone physically from the laptop. – sboehnke Jan 07 '15 at 06:03
Let us [continue this discussion in chat](http://chat.stackoverflow.com/rooms/68316/discussion-between-sweetwisher--and-saboehnke). – SweetWisher ツ Jan 07 '15 at 06:03

score 0 · Answer 2 · answered Oct 20 '16 at 12:34

0

Just add your email id too in 'Add Testers' field and wait for 2-3 minutes.

Go to 'Google Play Developer Console', Click on 'Testing' and add email ids of all tester including developers.

answered Oct 20 '16 at 12:34

Sanjay Gupta

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Failed to sign in error in google play games on some phones

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