PHPMAILER Not sending and not giving error

Question

I am trying to let users fill out a contact form, which will then be sent to my email. But its not working for some reason. I just get a blank page with no error message or any text and email is also not sent.

if (isset($_POST['submit']))
{
    include_once('class.phpmailer.php');

    $name = strip_tags($_POST['full_name']);
    $email = strip_tags ($_POST['email']);
    $msg = strip_tags ($_POST['description']);

    $subject = "Contact Form from DigitDevs Website";

    $mail = new PHPMailer();
    $mail->IsSMTP();
    $mail->CharSet = 'UTF-8';

    $mail->Host       = "mail.example.com"; // SMTP server example
    //$mail->SMTPDebug  = 1;                     // enables SMTP debug information (for testing)
    $mail->SMTPAuth   = true;                  // enable SMTP authentication
    $mail->Port       = 26;                    // set the SMTP port for the GMAIL server
    $mail->Username   = "info@example.com"; // SMTP account username example
    $mail->Password   = "password";        // SMTP account password example

    $mail->From = $email;
    $mail->FromName = $name;

    $mail->AddAddress('info@example.com', 'Information'); 
    $mail->AddReplyTo($email, 'Wale');

    $mail->IsHTML(true);

    $mail->Subject = $subject;

    $mail->Body    =  $msg;
    $mail->AltBody = 'This is the body in plain text for non-HTML mail clients';

    if(!$mail->Send()) {
    echo 'Message could not be sent.';
    echo 'Mailer Error: ' . $mail->ErrorInfo;
    exit;
}
echo 'Message has been sent';

which os your using ?In case of `Ubuntu` if mail sending fails then in your web root a file named `dead.letter` will be created,once check that. — Mahesh.D, Jun 28 '13 at 12:09
@AmalMurali this is what i get in the log: [28-Jun-2013 11:57:02 UTC] PHP Fatal error: require_once() [function.require]: Failed opening required 'class.smtp.php' (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/digitdev/public_html/class.phpmailer.php on line 1004 — Wale, Jun 28 '13 at 14:08
@Wale: Did you follow the directions in the INSTALL.txt file, including downloading and installing the PHPMailer package? — Amal Murali, Jun 28 '13 at 14:34

score 17 · Answer 1 · edited Sep 04 '17 at 14:26

17

You need to call:

$mail = new PHPMailer(true); // with true in the parenthesis

From the documentation:

The true param means it will throw exceptions on errors, which we need to catch.

edited Sep 04 '17 at 14:26

Sven

1,243
3
31
53

answered May 24 '14 at 01:42

user3670588

171
1
2

6

You, sir, are a real hero! I have been fighting a bug for a while, but was unable to locate it, until now! – Benjamin Karlog Feb 14 '18 at 23:19

score 14 · Answer 2 · answered Jun 29 '13 at 21:00

Its working now, i didnt include the 'class.smtp.php' file. The working code is below:

 if (isset($_POST['submit']))
{
 include_once('class.phpmailer.php');

 require_once('class.smtp.php');

$name = strip_tags($_POST['full_name']);
$email = strip_tags ($_POST['email']);
$msg = strip_tags ($_POST['description']);

$subject = "Contact Form from DigitDevs Website";

$mail = new PHPMailer();
$mail->IsSMTP();
$mail->CharSet = 'UTF-8';

$mail->Host       = "mail.example.com"; // SMTP server example
//$mail->SMTPDebug  = 1;                     // enables SMTP debug information (for testing)
$mail->SMTPAuth   = true;                  // enable SMTP authentication
$mail->Port       = 26;                    // set the SMTP port for the GMAIL server
$mail->Username   = "info@example.com"; // SMTP account username example
$mail->Password   = "password";        // SMTP account password example

$mail->From = $email;
$mail->FromName = $name;

$mail->AddAddress('info@example.com', 'Information'); 
$mail->AddReplyTo($email, 'Wale');

$mail->IsHTML(true);

$mail->Subject = $subject;

$mail->Body    =  $msg;
$mail->AltBody = 'This is the body in plain text for non-HTML mail clients';

if(!$mail->Send()) {
echo 'Message could not be sent.';
echo 'Mailer Error: ' . $mail->ErrorInfo;
exit;
}
 echo 'Message has been sent';

This CORRECT. I had the same issue , after adding the class.smtp.php it work fine. — Chamath Jeevan, Feb 24 '16 at 17:45

score 8 · Answer 3 · answered Dec 04 '13 at 19:52

I had the same problem with no error message even with SMTPDebug enabled. After searching around for working examples I noticed that I didn't include the SMTP Secure value. Try adding this line:

$mail->SMTPSecure = 'ssl'; //secure transfer enabled

Work like a charm now.

score 4 · Answer 4 · edited Feb 27 '17 at 10:47

4

I had a similar problem. In reference to @Syclone's answer. I was using the default "tls".

$mail->SMTPSecure = 'tls';

After I changed it to $mail->SMTPSecure = 'ssl'; It worked ! My mailserver was only accepting connections over SSL.

edited Feb 27 '17 at 10:47

JH_

408
4
13

answered Feb 03 '16 at 03:25

phil

767
8
13

score 2 · Answer 5 · answered Apr 26 '14 at 12:40

2

What worked for me was setting From as Username and FromName as $_POST['email']

Hope this helps

answered Apr 26 '14 at 12:40

Raf

352
2
10

score 1 · Answer 6 · answered Jun 28 '13 at 12:39

PHPMailer use exception.

Try this

try {

    include_once('class.phpmailer.php');

    $name = strip_tags($_POST['full_name']);
    $email = strip_tags ($_POST['email']);
    $msg = strip_tags ($_POST['description']);

    $subject = "Contact Form from DigitDevs Website";

    $mail = new PHPMailer();
    $mail->IsSMTP();
    $mail->CharSet = 'UTF-8';

    $mail->Host       = "mail.example.com"; // SMTP server example
    //$mail->SMTPDebug  = 1;                     // enables SMTP debug information (for testing)
    $mail->SMTPAuth   = true;                  // enable SMTP authentication
    $mail->Port       = 26;                    // set the SMTP port for the GMAIL server
    $mail->Username   = "info@example.com"; // SMTP account username example
    $mail->Password   = "password";        // SMTP account password example

    $mail->From = $email;
    $mail->FromName = $name;

    $mail->AddAddress('info@example.com', 'Information'); 
    $mail->AddReplyTo($email, 'Wale');

    $mail->IsHTML(true);

    $mail->Subject = $subject;

    $mail->Body    =  $msg;
    $mail->AltBody = 'This is the body in plain text for non-HTML mail clients';

    $mail->Send();

    exit;

} catch (phpmailerException $e) {
  echo $e->errorMessage(); //error messages from PHPMailer
} catch (Exception $e) {
  echo $e->getMessage();
}

Dreamweaver highlights the code from "catch" as red which means syntax is not correct... — Wale, Jun 28 '13 at 14:10
I tested the code with php balise "". It does not have parse error. — Bastien D, Jun 28 '13 at 14:34
just tried it again and no code error, but it still doent work. Will my error_log help? — Wale, Jun 28 '13 at 15:01
your email is no sent or no received ? without error your email is probably no received — Bastien D, Jul 02 '13 at 13:21

score 1 · Answer 7 · answered Jan 17 '14 at 06:09

1

I was trying to load an HTML file to send, which did not belong to the www-data group on my Ubuntu server.

chown -R www-data * 
chgrp -R www-data *

Problem solved!

answered Jan 17 '14 at 06:09

Andy

868
10
16

score 0 · Answer 8 · edited Aug 09 '14 at 13:10

I was debating whether to write my own handler or crow-bar PHPMailer into my existing class structure. In the event it was very easy because of the versatility of the spl_autoload_register function which is used within the PHPMailer system as well as my existing class structure.

I simply created a basic class Email in my existing class structure as follows

<?php

   /**
     * Provides link to PHPMailer
     *
     * @author Mike Bruce
     */
   class Email {
      public $_mailer; // Define additional class variables as required by your application
      public function __construct()
      {
         require_once "PHPMail/PHPMailerAutoload.php" ;
         $this->_mailer = new PHPMailer() ;
         $this->_mailer->isHTML(true);
         return $this;
      }
   }
?>

From a calling Object class the code would be:

$email = new Email;
$email->_mailer->functionCalls();

// continue with more function calls as required

Works a treat and has saved me re-inventing the wheel.

score 0 · Answer 9 · answered Apr 13 '21 at 17:58

Try this ssl settings:

$mail->SMTPSecure  = 'tls'; //tls or ssl
$mail->SMTPOptions = array('ssl' => array('verify_peer'       => false,
                                          'verify_peer_name'  => false,
                                          'allow_self_signed' => true));

PHPMAILER Not sending and not giving error

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