One (and only one) of my end users has some issues with being logged out. I discovered that there are multiple PHP SessionID's being created, and that the older sessionIDs are timing out causing the logout.
The problem is the multiple session IDs. I cannot reproduce how this is happening. They are using Firefox, as am I. I've tried opening new windows by double-clicking the desktop icon, going to File -> Open New Window
, and right-clicking a link in the app and choosing Open Link in New Window
. Everything I do opens a new window with the same SessionID (on my system). This is expected behaviour.
Is there another way this user could be opening windows that might create a separate SessionID? I don't have access to their system, only logging data from my application.