I want to organize our IT department which is responsible from software development, system administration and hardware maintaenance basically. I thought that I have to begin with writing processes and instructions. Since we begin from the beginning benefiting from a standard can result with better organised structure of IT department. For this purpose I have been trying to find some processes over Internet which is written according to ITIL principles. But I couldn't find any yet :( Do ypu think that I should continue my search with CMMI? Which one more fits to system administration and IT department management? I know that CMMI is more related to Quality but I think that it is not composed of only quality. Thank you for your time...
Ferda